Picker Management App Policies

Privacy Policy

More Retail Private Limited (hereinafter referred to as "MRPL") is concerned about the privacy of the data and information of users (“you” or “your” or “yourself”) accessing MRPL's Mobile Application (“App”). The App will be used by you to provide Customer Order Picking Services to MRPL. You shall pick the items for customer delivery as per the information provided on the App.


This privacy policy is a legally binding contract between you and MRPL. The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, use of the App or by other means) and will govern the relationship between you and MRPL for your use of the App. This privacy policy shall be read together with the respective terms of use or other terms and condition of MRPL App.


Please read this privacy policy carefully. By using the App, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this App. You hereby provide your unconditional consent to MRPL as provided under Section 43A and Section 72A of Information Technology Act, 2000.


By providing us your information or by using the App, you hereby consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by MRPL as specified under this privacy policy. You further agree that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.


This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder and amendments thereto, pertaining to electronic documents / records in various statutes. This privacy policy does not require any physical, electronic or digital signature.


This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules, 2011 under Information Technology Act, 2000; that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.


This privacy policy is designed to tell you about our practices regarding collection, use, and disclosure of information or data that you may provide via this App. Please be sure to read this entire privacy policy before using or submitting information to this App.



Collection and storage of information

The information (which shall also include data) provided by you to MRPL or collected from you by MRPL may consist of “personal information” and “non-personal information”. Personal information is information collected that can be used to uniquely identify or contact you. Personal information for the purposes of this privacy policy shall include, but not be limited to your name, address, contact number, e-mail address or other contact information, your location at any given point of time, any other items of “sensitive personal data or information” as such term is defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Or Information) Rules, 2011 enacted under the Information Technology Act, 2000, identification code of your communication device which you use to access the App, camera images/pictures from your device or any other information that you provide on the App, the duration of your stay on the App is also captured and stored in the App along with the date and time of your access, the time of your log-in and log-out of App, the number of Picking Orders accepted by you, items picked by you and time of picking etc. Such personal information may be collected in various ways including during the course of you registering on the App, registering as a Picker on the App. We may receive personal information about you from third parties, such as social media services, commercially available sources and business partners. MRPL may also collect information other than personal information from you through the App when you visit and / or use the App. Such information may be stored in server logs. This non-personal information may include your continuous geographic location, your device camera, phone call access, device storage and details of your telecom service provider or internet service provider, the type of Browser (internet explorer, firefox, opera, google chrome etc.), the operating system of your device and the App you last visited before visiting the App. Please do note that personal information and non personal information may be treated differently as per this privacy policy. You hereby represent to MRPL that: a) the information you provide from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such information to MRPL. B) your providing the information to MRPL and MRPL's consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees. MRPL and its officers, directors, contractors or agents shall not be responsible for the authenticity of the information that you or any other user provide to MRPL. You shall indemnify and hold harmless MRPL and its officers, directors, contractors or agents and any third party relying on the information provided by you in the event you are in breach of this privacy policy including this provision and the immediately preceding provision above. Your information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data. When you download our app, we may collect information about you, using technology which is not apparent to you, for example using “cookies” and other similar technologies. Specifically, we may collect information about other third party applications installed on your mobile phone. We may anonymise, de-identify or aggregate this information collected. For example, we may do this for the purposes of conducting analytics, for example the use and disclosure of anonymised data to determine preferences and patterns and for business improvement.

Purpose for collecting, using, storing and processing of information

MRPL collects, uses, stores and processes your information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) and shall include but not be limited to the following:


To enable you to provide services and to provide you with information to perform services.
To facilitate your use of the App.
To process and complete the orders placed by MRPL Customers.
To ensure that orders are picked as per Customer requirement and successfully packed for delivery.
To provide you with information, materials, and Picking Orders.
To check status of picking orders put up on the App.
To collect data and information on your picking orders completed for the day, the time taken for each picking orders, items picked up under each order.
To conduct internal reviews and data analysis for the App.
To improve the services and content on the App.
To conduct academic research, surveys, analytical studies on various aspects including Customer behavior, user preferences etc.
To determine any security breaches, computer contaminants, or computer viruses.
You hereby agree and acknowledge that the information so collected is for lawful purpose connected with a function or activity of MRPL or any person on its behalf, and the collection of information is necessary for the purposes.


Review of information:

You may review, correct, update, change or delete your personal information given in the Profile section of the App by going to “View my Profile” section of the App. We reserve the right to verify and authenticate your identity and your personal or non-personal information in order to ensure your performance of services. Access to or correction, updating or deletion of your personal or non-personal information may be denied or limited by us if it would hamper the working of the App or hinder your providing of services to us via the App.

Sharing and disclosure of your information

You hereby unconditionally agree and permit that MRPL may transfer, share, disclose or part with all or any of your information, within and outside of India to third party service providers for one or more of the purposes or as may be required by applicable law. MRPL may transfer/disclose/share information to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, providing customer services, data analysis etc. These affiliates and third party service providers shall adhere to confidentiality obligations consistent with this privacy policy. We may also share personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies. We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims. You further agree that such disclosure, sharing and transfer of your personal information and non- personal information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re- organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Retention of information

We will put in place measures such that your personal or non-personal information, which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which your personal or non-personal information were collected is no longer being served by the retention of such personal or non-personal information; and (ii) retention is no longer necessary for purpose required under applicable law. If you wish to delete your account and thereby discontinue using the App, you may raise the request at any time. We, however, reserve the right to retain, store and use your personal or non-personal information or content for our business purposes, whether such information or your account has been deleted or not. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes.

Security

We strive to ensure the security, integrity and privacy of your information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to your personal information. We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive your personal information. The trademarks, logos and service marks displayed on the App (“marks”) are the property of MRPL or their merchants or respective third parties. You are not permitted to use the marks without the prior consent of MRPL, the merchants or the third party that may own the marks Notwithstanding anything contained in this policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to a force majeure event (as defined below). A “force majeure event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc. We shall not be responsible for any loss, damage, claim or expense caused as a result of you accessing any third party sites and features.

Choice/opt-out

You agree and acknowledge that you are providing your information out of your free will. You have an option not to provide or permit MRPL to collect your personal information or later on withdraw your consent with respect to such personal information so provided herein by sending an email to the grievance officer or such other electronic address as may be notified to you.

Updates to this privacy policy

MRPL may change the data privacy practices and update this privacy policy as and when the need arises, and the same will be made available on the App. But our commitment to protect the privacy of App users will continue to remain. We suggest that you regularly check this privacy policy to apprise yourself of any updates. Your continued use of App or provision of data or information thereafter will imply your unconditional acceptance of such updates to this privacy policy.

Grievance officer

The contact details of the grievance officer are provided below:

Grievance Officer

Address: More Retail Private Limited

Skyline Icon Building I 5th Floor, Near Mittal Commercial Estate| Opp Wellington Business Park 86 / 92, Andheri Kurla Road Andheri East I Mumbai - 400059. India

Email: contactus@moreretail.in