Frequently Asked Questions

Are the prices/offer same as in the store?

Yes. The product prices are uniform with in-store prices. Some offers/ bundle pack offers may vary subject to availability, however we continuously endeavor to offer a uniform customer experience across channels.

Where can I find currently running offers/ promotions?

Wherever applicable, discounts on MRP are already reflected in individual products. You can also see the offers flashed as banners on our Web App. We are also working to bring additional features and will be available to you soon. You can also contact our customer service for any additional information.

I have got a offer code on SMS or physical coupon from store can I use it when I place order on WhatsApp?

The coupons are currently redeemable only in our physical stores. Online offers are seperate and will be present on the webapp/catalogue You can also contact our customer service for any additional information.

How can I pay for the order?

You can pay for your order via following modes: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard) c. Paytm and PhonePe

What is the meaning of cash on delivery?

Cash on delivery means you can pay for your order when it arrives at your house.

Can I pay by Sodexo/UPI/Cash?

Yes, Cash on Delivery and UPI payments via Paytm and PhonePe are acceptable modes. Currently we do not support Sodexo payments for home delivery. We are working on it and Sodexo payments will soon be acceptable.

Are there any other charges or taxes in addition to the price shown? Is GST added to the invoice?

The catalogue prices are inclusive of all taxes. The prices displayed on our product pages are the prices you will be charged. Delivery charge of Rs. 30 will be levied in case order value < Rs. 500. You will be able to see the final bill summary at the time of checkout.

I placed the order and chose an online payment mode but I have not got the link to make the payment yet

When selecting online mode of payment, payment link will be received within 30 minutes of placing the order. Kindly contact our customer service team, if the link is not received after above time limit.

Do I need to share card number/ PIN number while ordering?

Please note that our customer service team will never ask you to share information other than your phone number, Email Id & Name. If you get any message, call, or Email to share your PIN, Account details, Card number etc., please do not share it.

If you do not deliver within the chosen slot how do you compensate me?

We do not currently compensate for late deliveries. We make every effort to keep our delivery promises, and only in exceptional circumstances delivery will be postponed and you will be informed about the delay.

Can I return products which I ordered?

We have a "no questions asked return and refund policy" that allows all of our members to return a product at the time of delivery if they are unhappy with the quality or freshness for any reason. We will accept the returned product and process refunds within 7 days. For CoD orders, you will not pay for the returned products.
Return Policy - Time Limits:
1. Perishable goods (Quality Issue): On-spot return
2. Other goods : Returns will be accepted till 14 days from the delivery date when you visit our store with the bill.

If I pay by card how do I get the amount back for items not delivered?

Your refund would be processed as per the RBI Mandate, your refund will be processed, and you will receive the funds in your card or associated bank account.

I ordered on WhatsApp, I returned two items since they were ordered by mistake, I haven't got the refund yet.

For online payment mode - You will be issued a refund within 7 working days. If the refund still hasn't been processed, kindly contact our customer service number.

I ordered 10kg pack but I got 5kg packet - How can I get refund for the balance?

A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

How do I contact customer service?

Our customer service team is available from 9:30 am to 6:30 pm – (Mon-Sun) They can be reached at +91 8108138000 or via email at A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

How can I provide feedback?

Our customer service team is always working to have the best possible shopping experience for all of our customers. We'd be interested in hearing about your experience. If you have any feedback, please email us at contactus@moreretail.inor call our customer service number.

How do I raise a claim for any of the Guarantees - Delivery Guarantee, Quality Guarantee - with customer service?

If you have a problem with the price, quality, or delivery of your goods, we will do everything possible to resolve the problem and make it right. Please contact our customer service team with information about your order and the problem you encountered.

Is contactless delivery available at MORE ?

Yes. You can contact our assigned store manager/delivery executive and provide an instruction to leave the order at your doorstep. This is not applicable for CoD orders.

How do you check on health of your delivery staff?

We take utmost care of all our delivery partners in order to provide you a hassle free and safe experience. Every day, we perform a mandatory personnel screening using infrared contactless thermometers. Our delivery partners are taught to practice good hygiene and to change their face masks on a regular basis.