Frequently Asked Questions

What is More+ Rewards program?

More+ Rewards program is a loyalty program that provides cashback and additional rewards to its Members. Customers who cumulatively spend more than specified amounts in a calendar month from select locations will be given morePoints as a reward along with additional rewards on reaching milestones.

What are the cashbacks for the program?

Depending on the cumulative spend of the customers, cumulative cashbacks will be awarded in the form of morePoints which will be a percentage of the value of the purchase bill.

Tier Min Monthly Spend above % cashback in the form of morePoints  
moreSilver Rs.500/- 2.5% of all spend amount between Rs.0 and Rs.3000 Based on rewards marketed at the given time
moreGold Rs.3000/- 3.3%of all spend amount between Rs.3000/- and Rs.6000/-
morePlatinum Rs.6000/- 5% of all spend amount between Rs.3000/- and Rs.6000/-

If a customer does Rs.3500 worth of monthly spend, the customer will get 3000*0.025 + 500*0.033 =91.5 morePoints

What is the moreDiamond program?

○ Customers can subscribe to the moreDiamond membership to avail 5% cashback in the form of morePoints on every transaction for a time period of 1 year from the date subscription

○ Cost: Rs.199/yr

○ morePoints of the customer will not expire till moreDiamond subscription is valid,post which all morePoints of the customer will expire as and when no morePoints get credited in the preceding 90 days

○ Customers will receive all rewards of given against the moreSilver, moreGold and morePlatinum tier

How to subscribe to the moreDiamond program?

Customer can subscribe to the moreDiamond in More Retail stores or through the More App by paying the yearly subscription fee of Rs.199/-

Where will my morePoints be deposited?

morePoints will be deposited in the customers morePoints wallet that is linked to the customers mobile number.

When will the morePoints reflect in my morePoints wallet ?

morePoints will reflect in the customers morePoints wallet by End of Day (EOD) after the transaction provided the customer is eligible to get any cashback/morePoints.

What is the maximum morePoints that a Customer can get in a calender month?

A Customer can get a maximum of 2500 morePoints per calendar month

Are morePoints only a one-time benefit or will I get it every month?

Customers will get morePoints every month depending on their spend in that calendar month

Can I redeem all my morePoints all in one go?

No, customers can redeem or use their points for making purchases against a maximum of 50% of the total bill value, once a day

How to redeem my morePoints?

morePoints can be redeemed at the cash counter by providing a Code from the More App

What are the benefits of the More+ program?

○ morePoints

○ Rewards on reaching certain milestones

What are the rewards on reaching particular milestones?

Rewards on reaching a particular milestones will be communicated by More Retail from time to time. The rewards are subject to change.

Is there a cost to join the More+ Rewards program?

No there is no separate cost but Customers will need to cumulatively spend certain amounts in a calender month to become More+ Rewards members. Customers can also choose to subscribe to morePlatinum+ by paying a yearly fee.

What if I forget to give my phone number for a certain transaction?

Cumulative spends will only be considered for the times your mobile number is provided. Customers cannot register their mobile number after a transaction has taken place

What are the redemption options for my morePoints balance?

The morePoints can be used for subsequent purchases at any offline More retail store in India.

Will my morePoints Wallet balance expire?

All morePoints will expire in 90 days if no additional points have been credited to the customer in the preceding 3 months. If the customer is a moreDiamond member, morePoints will not expire till the subscription is valid.

Can I transfer my More+ program account to someone else?

No, morePoints available via More+ Rewards program in the morePoints Wallet of the Customer is non-transferable and non- sharable

How do I check my wallet balance ?

Members can check their Wallet balance by typing ‘Hi More’ on the Official Whatsapp Handle of the More+ Rewards program i.e. +918657764205

Are there any restrictions on using my morePoints balance?

There are no restrictions for using the morePoints for any purchases with More Retail. However in the future, there may be restrictions such that the morePoints may not be usable for purchase of a few products/items that will be decided by More retail from time to time. More Retail will have sole discretion in deciding the products which cannot be purchased using the morePoints

What happens if I don’t have my More+ program mobile number with me at the time of redemption?

For security purposes you will not be able to access your morePoints Wallet or redeem the amount for your purchase at any More outlet unless the code is provided via the more app

Where can I see the Terms and Conditions of the program

Terms and conditions of the program will be updated from time to time on moreretail.in

What to do if my morePoints are not credited or I am not able to redeem your more points?

Please email your concerns to contactus@moreretail.in with relevant details and our team will look into it within 24-72 working hours

I want to withdraw my morePoints in the form of cash. How can I do it?

Customers cannot withdraw morePoints in the form of cash. The morePoints have to be used in a More Retail outlet before expiry

Will I get a physical/digital invoice for the amount loaded in the wallet?

The Member will get confirmation through an SMS and on whatsapp.

Are the prices/offer same as in the store?

Yes. The product prices are uniform with in-store prices. Some offers/ bundle pack offers may vary subject to availability, however we continuously endeavor to offer a uniform customer experience across channels.

Where can I find currently running offers/ promotions?

Wherever applicable, discounts on MRP are already reflected in individual products. You can also see the offers flashed as banners on our Web App. We are also working to bring additional features and will be available to you soon. You can also contact our customer service for any additional information.

I have got a offer code on SMS or physical coupon from store can I use it when I place order on WhatsApp?

The coupons are currently redeemable only in our physical stores. Online offers are seperate and will be present on the webapp/catalogue You can also contact our customer service for any additional information.

How can I pay for the order?

You can pay for your order via following modes: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard) c. Paytm and PhonePe

What is the meaning of cash on delivery?

Cash on delivery means you can pay for your order when it arrives at your house.

Can I pay by Sodexo/UPI/Cash?

Yes, Cash on Delivery and UPI payments via Paytm and PhonePe are acceptable modes. Currently we do not support Sodexo payments for home delivery. We are working on it and Sodexo payments will soon be acceptable.

Are there any other charges or taxes in addition to the price shown? Is GST added to the invoice?

The catalogue prices are inclusive of all taxes. The prices displayed on our product pages are the prices you will be charged. Delivery charge of Rs. 30 will be levied in case order value < Rs. 500. You will be able to see the final bill summary at the time of checkout.

I placed the order and chose an online payment mode but I have not got the link to make the payment yet

When selecting online mode of payment, payment link will be received within 30 minutes of placing the order. Kindly contact our customer service team, if the link is not received after above time limit.

Do I need to share card number/ PIN number while ordering?

Please note that our customer service team will never ask you to share information other than your phone number, Email Id & Name. If you get any message, call, or Email to share your PIN, Account details, Card number etc., please do not share it.

If you do not deliver within the chosen slot how do you compensate me?

We do not currently compensate for late deliveries. We make every effort to keep our delivery promises, and only in exceptional circumstances delivery will be postponed and you will be informed about the delay.

Can I return products which I ordered?

We have a "no questions asked return and refund policy" that allows all of our members to return a product at the time of delivery if they are unhappy with the quality or freshness for any reason. We will accept the returned product and process refunds within 7 days. For CoD orders, you will not pay for the returned products.
Return Policy - Time Limits:
1. Perishable goods (Quality Issue): On-spot return
2. Other goods : Returns will be accepted till 14 days from the delivery date when you visit our store with the bill.

If I pay by card how do I get the amount back for items not delivered?

Your refund would be processed as per the RBI Mandate, your refund will be processed, and you will receive the funds in your card or associated bank account.

I ordered on WhatsApp, I returned two items since they were ordered by mistake, I haven't got the refund yet.

For online payment mode - You will be issued a refund within 7 working days. If the refund still hasn't been processed, kindly contact our customer service number.

I ordered 10kg pack but I got 5kg packet - How can I get refund for the balance?

A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

How do I contact customer service?

Our customer service team is available from 9:30 am to 6:30 pm – (Mon-Sun) They can be reached at +91 8108138000 or via email at contactus@moreretail.in A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

How can I provide feedback?

Our customer service team is always working to have the best possible shopping experience for all of our customers. We'd be interested in hearing about your experience. If you have any feedback, please email us at contactus@moreretail.inor call our customer service number.

How do I raise a claim for any of the Guarantees - Delivery Guarantee, Quality Guarantee - with customer service?

If you have a problem with the price, quality, or delivery of your goods, we will do everything possible to resolve the problem and make it right. Please contact our customer service team with information about your order and the problem you encountered.

Is contactless delivery available at MORE ?

Yes. You can contact our assigned store manager/delivery executive and provide an instruction to leave the order at your doorstep. This is not applicable for CoD orders.

How do you check on health of your delivery staff?

We take utmost care of all our delivery partners in order to provide you a hassle free and safe experience. Every day, we perform a mandatory personnel screening using infrared contactless thermometers. Our delivery partners are taught to practice good hygiene and to change their face masks on a regular basis.

What is More+ program?

More+ Member program is a membership loyalty program that provides additional benefits to its Members. The Applicants/Customers who recharge their More Wallet with specified denominations {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)} will receive cashback of upto Rs 150/- and 500/- respectively in their More Wallet and will be considered as Members of the More + Program for 3 months from the date of recharge. The cashback amount can be changed at the sole discretion of More Retail at any time. The Members will also be eligible for additional benefits and privileges which will be store/location specific and communicated to Members from time to time.

What are the cashbacks for the program?

Depending on the recharge amount, customers will receive a cashback based on the below ranges :

Recharge Amount Cashback for UPI and Cash Cashback for Credit and Cash Debit Card
If Recharge>=Rs.0 and Rs.0 Rs.0
If Recharge>=Rs.5000 and Rs.150/- Rs.125/-
If Recharge>=Rs.10000 Rs.500/- Rs.450/-

For any denomination which is more than Rs.5000/- and less than Rs. 10,000/-, the customer will receive Rs. 150/- if recharged through cash/upi or Rs.125/- if recharged through Credit or debit card as cashback in his/her Wallet. For any denomination that exceeds Rs. 10,000/-, customer will receive Rs. 500/- if recharged through cash/upi or Rs.450/- if recharged through Credit or debit card as cashback in his/her Wallet.

What are the benefits of joining the More+ program?

○ Cashback

○ Store specific benefits

○ Exclusive offers which will be communicated from time to time

Is there a cost to join the More+ program?

There is no cost to join the program. Customer will only have to put/add specified amount of money in their Wallet {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)}, to get cashback from More Retail. This amount can be used by the Customer for their shopping at any More Retail store.

How do I sign up for the More+ program?

i. Walk into the nearest More store.

ii. Request at the cash counter for enrolling into the program by providing few specific details like Mobile no. etc

iii. Verify your mobile no.

iv. Pay specified denominations {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)} at the cash counter.

v. You will receive a prompt from our end for the confirmation of your More+ membership.

Can I earn rewards for past purchases?

No, since this program offers an upfront cashback, there will be no rewards earned for past/present/ future purchases.

What are the redemption options for my Wallet balance?

The More Wallet is super flexible and can be used any number of times, for purchase at any online or offline More retail store in India.

Will my Wallet balance expire?

No, the Wallet amount that the Customer has put, charged/re-charged for, will not expire. However, the cashback amount credited to the More + Program Member’s account under the More + Program will have a validity period of 90 (ninety) days from the date of last credit. If the cashback amount is not utilized within the specified validity period, it will expire and cannot be redeemed. It is the responsibility of the More+ Program’s Members to use the cashback amount before it expires. More Retail will not be liable for any loss or inconvenience caused due to the expiration of the cashback amount.

Can I share my More+ program account with someone else?

No, Wallet money available via More+ program in the Wallet of the Customer is non-transferable and non- sharable (i.e. the Wallet money cannot be transferred to another registered Applicant/Member’s account or to the same Member’s another registered number).

Can I use my wallet balance for online purchases?

No, More+ wallet balance can be used for your purchase of any of the nearest More Store.

How do I check my wallet balance?

Members can check their Wallet balance by typing ‘Hi’ on the Official Whatsapp Handle of the More+ program i.e. +918657764205

Are there any restrictions on using my More+ wallet balance?

There will be no restrictions for using the amount loaded/added by the Member to the Wallet. Similarly, for the cashback amount given by More Retail, currently there are no restrictions and it can be used to purchase any products. However in the future, there may be restrictions such that the cashback amount will not be usable for purchase of a few products/items that will be decided by More retail from time to time. In case such restrictions on cashback amount are imposed, the Member will be advised of such products/items which cannot be purchased using the cashback amount. More Retail will have sole discretion in deciding the product/items which cannot be purchased using the cashback amount.

What happens if I don’t have my More+ program mobile number with me?

You will not be able to access your More Wallet or redeem the wallet amount for your purchase at any More outlet. The reason is that for your security we have configured OTP based verification for Wallet redemption and the OTP is received on the registered mobile number of the Customer.

Can I earn cashback/rewards for referring a friend to the More+ program?

Yes, you can do so under the Referral Program. The Referral Program is only applicable to registered Applicant/customer (“Referrer''). A registered Applicant is a customer who has shopped atleast once and shared his/ her details at any of the More Retail formats. A Referrer can send a referral code provided by More Retail (“Referral Code'') to friends, family or any customer who is not registered with More Retail, to invite a new customer (“Invitee”). When Referrer refers an Invitee and the invitee registers with More Retail using the Referral code and then the Invitee transacts for at least Rs.1000/- (Rupees One Thousand Only) within 30 (thirty) days of registration of the invitee with More Retail, the Referrer will be credited with Rs.250/- (Rupees Two Hundred and Fifty Only) in his/her Wallet for each successful referral.

How often do you send out updates about the More+ program?

More+ users will receive information and promotional communication from More Retail. All account details, service details, special offers, updates, and any other information and promotional communications would be sent through various modes of communication including without limitation SMS, email, telecommunication, WhatsApp, and other modes of communication as may be applicable.

What happens if I want to cancel my More+ program membership?

If you wish to cancel your membership, you may simply stop loading/re-charging your More Wallet. We advise that you spend all and any balance amount lying in your Wallet so that you do not lose your money.

What happens if there are changes to the More+ program?

In case of any changes in More+ Program, the same will be updated by More retail in the More+ program Terms and Conditions (T&C), which will be available on different communication channels of More Retail. The Customer can refer to the updated T&C from time to time and use the More+ program accordingly. The Customer is requested to access the T&C link periodically to update him/herself about the latest T&C.

What shall I do if a transaction failed while loading the wallet but money got deducted?

If the transaction fails, your money will automatically be refunded to your source of account in 3-10 working days. In case you do not receive the refund, kindly write an email with relevant screenshot & transaction reference no. to contactus@moreretail.in

Is the Cashback only a one-time benefit or will I get it for every wallet load?

The cashback is not a one time benefit. Cashback will be credited in Member’s account every time the Member recharges their More Wallet with specified denominations {i.e. Rs.5,000/- (Rupees Five Thousand Only) or Rs.10,000/- (Rupees Ten Thousand Only)} and will receive cashback of upto Rs 150/- and 500/- respectively in their More Wallet. The total cashback per month will not exceed Rs. 1,000/- (Rupees One Thousand Only) per calendar month.

I want to withdraw money from the wallet. How can I do it?

More wallets are closed digital Wallets as defined under the Master Directions on Prepaid Payment Instruments (PPIs) issued by the Reserve Bank of India. Once the Wallet has been recharged i.e money is added into the Wallet, the Member cannot withdraw the money nor claim refund. Please be mindful of this fact while adding money/re-charging the Wallet.

Will I get a physical/digital invoice for the amount loaded in the wallet?

No, there will be no Invoice shared for charge/recharge of the Wallet. The Member will get a confirmation on Whatsapp/SMS/ App. The Member can also check the wallet balance on the More APP.

What should I do if I am unable to use More+ Wallet for the payment at the Store/App?

Please email your concerns to contactus@moreretail.in with relevant details and our team will look into it within 24-72 working hours.

What should I do if a Store refuses to accept my Wallet payments?

Please email your concerns to contactus@moreretail.in with relevant details and our team will look into it and revert within 24-72 working hours.