Yes. The product prices are uniform with in-store prices. Some offers/ bundle pack offers may vary subject to availability, however we continuously endeavor to offer a uniform customer experience across channels.

Wherever applicable, discounts on MRP are already reflected in individual products. You can also see the offers flashed as banners on our Web App. We are also working to bring additional features and will be available to you soon. You can also contact our customer service for any additional information.

The coupons are currently redeemable only in our physical stores. Online offers are seperate and will be present on the webapp/catalogue You can also contact our customer service for any additional information.

You can check by entering the pin code or sharing your location on our Web App or on WhatsApp (8291082910). If your pin code is unserviceable, please write to us contactus@moreretail.in or contact our customer service and we will do our best to add it to our service delivery list.

All orders above Rs. 500 are eligible for free delivery. For orders under Rs. 500, there is a nominal delivery fee of Rs. 30.

There is no minimum order value for delivery, but orders worth less than Rs. 500 are subject to a delivery fee of Rs. 30.

You can select a delivery slot, once your item list is ready. Your order will be delivered on the day and slot selected by you. However in exceptional cases of delay due to current pandemic related restrictions, our store team / customer service executive will notify you. Do not worry, we are committed to delivering your order.

Delivery slots are time slots during which you will receive your order.

Your order can be delayed on rare occasions due to unexpected circumstances. In the event of an impending pause, our customer service representative will keep you informed about the status of your order's arrival.

Please allow 1 hour after the scheduled delivery time to account for any delays caused by unforeseen circumstances. We could also face increased pressure on our system to perform within the allotted period due to lockdown. You may also inquire about the status of your order by contacting our customer support team.

Please allow 1 hour after the scheduled delivery time to account for any delays caused by unforeseen circumstances. We could also face increased pressure on our system to perform within the allotted period due to lockdown. You may also inquire about the status of your order by contacting our customer support team.

You can raise a ticket with our customer service team if the product was billed but the item is missing. If the order item was unavailable, it wouldn't be billed for COD orders. In case of online payment, amount will be refunded back in 7 days.

Kindly raise the concern with the delivery executive and we would make our best efforts to deliver the missing item. Please contact our customer service team if you were not present at the time of delivery.

You can pay for your order via following modes: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard) c. Paytm and PhonePe

Cash on delivery means you can pay for your order when it arrives at your house.

Yes, Cash on Delivery and UPI payments via Paytm and PhonePe are acceptable modes. Currently we do not support Sodexo payments for home delivery. We are working on it and Sodexo payments will soon be acceptable.

The catalogue prices are inclusive of all taxes. The prices displayed on our product pages are the prices you will be charged. Delivery charge of Rs. 30 will be levied in case order value < Rs. 500. You will be able to see the final bill summary at the time of checkout.

When selecting online mode of payment, payment link will be received within 30 minutes of placing the order. Kindly contact our customer service team, if the link is not received after above time limit.

Please note that our customer service team will never ask you to share information other than your phone number, Email Id & Name. If you get any message, call, or Email to share your PIN, Account details, Card number etc., please do not share it.

We do not currently compensate for late deliveries. We make every effort to keep our delivery promises, and only in exceptional circumstances delivery will be postponed and you will be informed about the delay.

We have a "no questions asked return and refund policy" that allows all of our members to return a product at the time of delivery if they are unhappy with the quality or freshness for any reason. We will accept the returned product and process refunds within 7 days. For CoD orders, you will not pay for the returned products.
Return Policy - Time Limits:
1. Perishable goods (Quality Issue): On-spot return
2. Other goods : Returns will be accepted till 14 days from the delivery date when you visit our store with the bill.

Your refund would be processed as per the RBI Mandate, your refund will be processed, and you will receive the funds in your card or associated bank account.

For online payment mode - You will be issued a refund within 7 working days. If the refund still hasn't been processed, kindly contact our customer service number.

A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

Our customer service team is available from 9:30 am to 6:30 pm – (Mon-Sun) They can be reached at +91 8108138000 or via email at contactus@moreretail.in A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

Our customer service team is always working to have the best possible shopping experience for all of our customers. We'd be interested in hearing about your experience. If you have any feedback, please email us at contactus@moreretail.inor call our customer service number.

If you have a problem with the price, quality, or delivery of your goods, we will do everything possible to resolve the problem and make it right. Please contact our customer service team with information about your order and the problem you encountered.

Yes. You can contact our assigned store manager/delivery executive and provide an instruction to leave the order at your doorstep. This is not applicable for CoD orders.

We take utmost care of all our delivery partners in order to provide you a hassle free and safe experience. Every day, we perform a mandatory personnel screening using infrared contactless thermometers. Our delivery partners are taught to practice good hygiene and to change their face masks on a regular basis.