The More+ Diamond Referral Program allows existing More+ Diamond customers to refer potential new members to join the More+ Diamond membership. Both the referrer (existing More+ Diamond member) and the referee (new customer) receive More+ points for successful referrals

• For App-based referrals: Both you (referrer) and the referee will receive 100 More+ points For In-store
• For In-store referrals: Both you and the referee will receive 50 More+ points

As a Diamond customer, you will receive a referral code from More Retail via Whatsapp and on the More app. You can share this referral code to potential referees. The referee can then use this code when subscribing to the More+ Diamond membership, either in-store or via the app.

The referral reward is capped at 10 successful referrals per month for the referrer. After reaching this cap, the referrer will not receive additional referral points for the rest of the month.

○ Referree: The referee will receive the referral reward immediately after successfully subscribing to the More+ Diamond membership using the referral code

○ Referrer: The referrer will receive the referral reward the following day, as long as they haven’t exceeded the reward cap of 10 successful referrals per month

Anyone who is an existing More+ Diamond member can refer users who have not previously been a More+ Diamond member

Yes, your referral code is your registered mobile number.

More Retail reserves the right to cancel or revoke referral rewards if there is any misuse or abuse of the program. This includes fraudulent referrals, false accounts, or any manipulation of the referral system.

No, the referee must be a new customer who has not previously subscribed to the More+ Diamond membership.

You will be notified of successful referrals through the More App or via SMS the day after the referee subscribes to the Diamond membership using your referral code.

You can easily place a home delivery order via two possible ways: a. WhatsApp Chat order - Place an order by sending "Hi" on our Whatsapp number 8291082910 and simply follow steps to place an order by just typing your grocery list in chat. b. Shop online - Go to shop.moreretail.in and create your own shopping cart - Search and pick items from our catalogue, then add them to your cart and place an order.

Yes. You can place an order using our web app. Place your order by clicking the link below. shop.moreretail.in

You have to add the number 8291082910 in your contact list as MORE supermarket. You will be able to see MORE supermarket in your contact list after saving the number. If the problem continues, please "refresh" your WhatsApp contacts list.

Yes you can but we encourage to use WhatsApp number 8291082910/ or order on shop.moreretail.in to experience seamless delivery service.

Please share your location with us through our online platform or WhatsApp number (8291082910), and we'll show you the closest store that can deliver to you. You can also contact our customer service team for further assistance.

You may look for a product by browsing the category pages or using the search bar at the top of each page.

Yes you can order by sending a photo of your list on the chat, please ensure that the photo is clear and handwriting is readable

Currently, we do not accept orders via Voice-Notes. You can try our catalogue-based ordering system by clicking on the link below -shop.moreretail.in You can also send us a list of items you want to order via chat through our national delivery number 8291082910

Yes. You have the option of typing your order in your local language

Fruits and vegetables are hand picked and hand cleaned. Freshness and quality check is done and we ensure careful handling of all our products in a hygienic condition.

All the products are maintained at correct temperatures with suitable packaging. They would be handled carefully and in a hygienic manner.

Fruits and vegetables are weighed on an approved scale. The actual weight can vary a little than order details due to the inherent characteristic of fruits and vegetables. Any difference of +/- 5% will be adjusted accordingly during billing. The remaining balance / refunds will be settled at the time of delivery.

Yes. We have a wide variety of SKUs available for delivery of frozen and dairy items. Please browse through our web-based catalogue and select "Dairy & Frozen food" category. You can also use the search bar for finding the item of your choice.

Yes. We do deliver rice/atta bags of all weights. All products available in our MORE supermarket store are delivered at your door stop.

You'll receive regular updates on the status of your order through WhatsApp / SMS. For catalogue-based orders & Whatsapp based, you can also monitor the status of your order in real time using our Web App?.. You may also contact our customer service team to inquire about the status of your order.

Before your order is dispatched to your house, you can cancel it by contacting our customer service team.

You will get a order confirmation message for the order placed by you. If you haven't received the same, please contact our customer support team or call the store number provided on the Webapp/Catalogue

Yes, please select "Enter Pin code" and enter the appropriate pin code for your parents' or relatives' location. You will be able to see if we service than pincode or not. If we service that pincode, you can put an order as usual.

This feature is currently being developed and will be available to you soon. Please contact our customer support team if you have an urgent need for a slot change, and we will do our best to satisfy your request.

Please check your WhatsApp for the order confirmation / payment confirmation message. If the confirmation is not received, we request you to place the order again. You can also contact our customer service number if you have a specific query.

Yes. The product prices are uniform with in-store prices. Some offers/ bundle pack offers may vary subject to availability, however we continuously endeavor to offer a uniform customer experience across channels.

Wherever applicable, discounts on MRP are already reflected in individual products. You can also see the offers flashed as banners on our Web App. We are also working to bring additional features and will be available to you soon. You can also contact our customer service for any additional information.

The coupons are currently redeemable only in our physical stores. Online offers are seperate and will be present on the webapp/catalogue You can also contact our customer service for any additional information.

You can check by entering the pin code or sharing your location on our Web App or on WhatsApp (8291082910). If your pin code is unserviceable, please write to us contactus@moreretail.in or contact our customer service and we will do our best to add it to our service delivery list.

All orders above Rs. 500 are eligible for free delivery. For orders under Rs. 500, there is a nominal delivery fee of Rs. 30.

There is no minimum order value for delivery, but orders worth less than Rs. 500 are subject to a delivery fee of Rs. 30.

You can select a delivery slot, once your item list is ready. Your order will be delivered on the day and slot selected by you. However in exceptional cases of delay due to current pandemic related restrictions, our store team / customer service executive will notify you. Do not worry, we are committed to delivering your order.

Delivery slots are time slots during which you will receive your order.

Your order can be delayed on rare occasions due to unexpected circumstances. In the event of an impending pause, our customer service representative will keep you informed about the status of your order's arrival.

Please allow 1 hour after the scheduled delivery time to account for any delays caused by unforeseen circumstances. We could also face increased pressure on our system to perform within the allotted period due to lockdown. You may also inquire about the status of your order by contacting our customer support team.

Please allow 1 hour after the scheduled delivery time to account for any delays caused by unforeseen circumstances. We could also face increased pressure on our system to perform within the allotted period due to lockdown. You may also inquire about the status of your order by contacting our customer support team.

You can raise a ticket with our customer service team if the product was billed but the item is missing. If the order item was unavailable, it wouldn't be billed for COD orders. In case of online payment, amount will be refunded back in 7 days.

Kindly raise the concern with the delivery executive and we would make our best efforts to deliver the missing item. Please contact our customer service team if you were not present at the time of delivery.

You can pay for your order via following modes: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard) c. Paytm and PhonePe

Cash on delivery means you can pay for your order when it arrives at your house.

Yes, Cash on Delivery and UPI payments via Paytm and PhonePe are acceptable modes. Currently we do not support Sodexo payments for home delivery. We are working on it and Sodexo payments will soon be acceptable.

The catalogue prices are inclusive of all taxes. The prices displayed on our product pages are the prices you will be charged. Delivery charge of Rs. 30 will be levied in case order value < Rs. 500. You will be able to see the final bill summary at the time of checkout.

When selecting online mode of payment, payment link will be received within 30 minutes of placing the order. Kindly contact our customer service team, if the link is not received after above time limit.

Please note that our customer service team will never ask you to share information other than your phone number, Email Id & Name. If you get any message, call, or Email to share your PIN, Account details, Card number etc., please do not share it.

We do not currently compensate for late deliveries. We make every effort to keep our delivery promises, and only in exceptional circumstances delivery will be postponed and you will be informed about the delay.

We have a "no questions asked return and refund policy" that allows all of our members to return a product at the time of delivery if they are unhappy with the quality or freshness for any reason. We will accept the returned product and process refunds within 7 days. For CoD orders, you will not pay for the returned products.
Return Policy - Time Limits:
1. Perishable goods (Quality Issue): On-spot return
2. Other goods : Returns will be accepted till 14 days from the delivery date when you visit our store with the bill.

Your refund would be processed as per the RBI Mandate, your refund will be processed, and you will receive the funds in your card or associated bank account.

For online payment mode - You will be issued a refund within 7 working days. If the refund still hasn't been processed, kindly contact our customer service number.

A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

Our customer service team is available from 9:30 am to 6:30 pm – (Mon-Sun) They can be reached at +91 8108138000 or via email at contactus@moreretail.in A smaller SKU may have been provided due to unavailability. For CoD order, you will only pay for the products that you receive. In case of online payment, refund will be processed within 7 working days.

Our customer service team is always working to have the best possible shopping experience for all of our customers. We'd be interested in hearing about your experience. If you have any feedback, please email us at contactus@moreretail.inor call our customer service number.

If you have a problem with the price, quality, or delivery of your goods, we will do everything possible to resolve the problem and make it right. Please contact our customer service team with information about your order and the problem you encountered.

Yes. You can contact our assigned store manager/delivery executive and provide an instruction to leave the order at your doorstep. This is not applicable for CoD orders.

We take utmost care of all our delivery partners in order to provide you a hassle free and safe experience. Every day, we perform a mandatory personnel screening using infrared contactless thermometers. Our delivery partners are taught to practice good hygiene and to change their face masks on a regular basis.